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Author: Virginia Heffernan, The Atlantic

70 Years of Chicken-Little Stories About Higher Ed

by Virginia Heffernan, The Atlantic • November 30, 2021

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Fortune

Customer: "I can't send mail to anybody outside my domain." Tech Support: "What happens when you try to send mail outside of the domain?" Customer: "It bounces back." Tech Support: "Would you happen to know the error message?" Customer: "Look lady, I'm a UNIX systems administrator, and the problem is on your end, not mine." Tech Support: "Could you give me one of those addresses you can't send mail to?" Customer: "Yeah, but I don't see how it'll help." I went into a shell and sent email to the customer, watching it as it passed through our servers and was accepted by the other domain. Tech Support: "Well, I'm able to send to it just fine, and since I'm on the same server that you are, the problem obviously isn't on our end. What kind of account do you have with us, so I can get a little background?" Customer: "I have a UNIX shell account. Look, lady, when am I going to get passed to a real technician?" Tech Support: "Sir, the problem is that your sendmail.cf file is configured incorrectly. Unfortunately, since we don't support UNIX in this call center, you will have to fix it yourself." Customer: "Myself? The problem is on your server, dammit!" Tech Support: "Sorry sir, but sendmail.cf is the file you need to modify. We do not support UNIX; however we do offer consultancy contracts if you are not able to modify the file yourself." Customer: "I have no *^

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