Author: Layla Parast, Opinion Contributor

Who cares? Why it matters your health care provider is nice to you

As national pediatric associations call for a national emergency response to unprecedented levels of respiratory syncytial virus (RSV) and influenza that are overwhelming U.S. health care systems with hospitalizations of children and seniors, it is critical to examine what good health care looks like. Almost every health care setting utilizes a patient experience survey, whether…